Privacy Policy

Last updated: 20 June 2026

This Privacy Policy explains how Q9BOT ("we", "us") collects, uses and protects information when you use our website and Services.

1. Information We Collect

Account information: such as your name, email address and billing details.
Connection data: permissioned, trade-only API credentials you provide to connect an exchange, broker or wallet. We do not request withdrawal access.
Usage data: technical information such as log data, device and browser information, and how you interact with the Services.

2. How We Use Information

To provide, operate and maintain the Services.
To execute the automated trading actions you configure.
To process payments and manage your account.
To communicate with you about your account, support and product updates.
To improve and secure the Services.

3. We Do Not Sell Your Data

We do not sell your personal information. We share it only with service providers who help us operate the Services, or where required by law.

4. Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your own credentials.

5. Your Funds and Keys

Your capital always remains in your own exchange, broker or wallet. API connections are trade-only; we never request or hold withdrawal permissions.

6. Cookies

We may use cookies and similar technologies to operate the website and understand usage. You can control cookies through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct or delete your personal information. To make a request, contact us at support@q9bot.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

9. Contact

For privacy questions, email support@q9bot.com.